Remote Lead Qualification Specialist – Outbound Sales

Royal York Property Management, inc.; Durban; Remote; ZAR 473,000 - 592,000; Full time

Job summary

Royal York Property Management is seeking a Lead Qualification Representative to manage high-volume outbound calls with property owners about rental-guarantee insurance options. This remote role focuses on qualification and warm transfers to sales.

You will work from a dialer, follow scripts, document outcomes in CRM, and meet transfer targets while maintaining professional, compliant communication. Strong English skills and a track record in outbound sales are essential.

Qualifications

• 3+ years of high-volume outbound calling experience.
• Experience with lead qualification and live transfers.
• Ability to meet measurable hourly or daily targets.
• Experience using an automatic dialer and a CRM while calling.
• Strong spoken and written English.
• Ability to follow scripts and comply with requirements.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching and performance reporting.
• Meet call-quality and transfer targets.

Skills

High-volume outbound calling

Lead qualification

Live transfers

CRM usage

English proficiency

Objection handling

Script adherence

Compliance awareness

Full-time availability

References

Tools

Automatic dialer

CRM

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management is seeking a Lead Qualification Representative to manage high-volume outbound calls with property owners about rental-guarantee insurance options. This remote role focuses on qualification and warm transfers to sales.

You will work from a dialer, follow scripts, document outcomes in CRM, and meet transfer targets while maintaining professional, compliant communication. Strong English skills and a track record in outbound sales are essential.