Remote Lead Qualification Specialist | Live Transfers

Royal York Property Management, inc.; Cape Town; Remote; ZAR 474,000 - 592,000; Full time

Job summary

Royal York Property Management, inc. is seeking a Lead Qualification Representative to conduct high-volume outbound calls with property owners about rental-guarantee insurance options. The role emphasizes qualification, live transfers, and adherence to campaign scripts and compliance, working remotely with EST business hours.

Compensation ranges CAD 40,000–CAD 50,000 annually and is based on experience. The position requires full-time availability and a strong command of English, with prior

Qualifications

• Three or more years of high-volume outbound-calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Skills

High-volume outbound calling

Lead qualification

Live transfers

CRM software

English proficiency

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Royal York Property Management, inc. is seeking a Lead Qualification Representative to conduct high-volume outbound calls with property owners about rental-guarantee insurance options. The role emphasizes qualification, live transfers, and adherence to campaign scripts and compliance, working remotely with EST business hours.

Compensation ranges CAD 40,000–CAD 50,000 annually and is based on experience. The position requires full-time availability and a strong command of English, with prior