Remote Lead Qualification Specialist (Live Transfers)

Royal York Property Management, inc.; Durban; Remote; ZAR 466,000 - 582,000; Full time

Benefits offered by this job

Remote work

Job summary

Royal York Property Management is seeking a Lead Qualification Representative for a remote, EST-friendly role. You will focus on outbound calls to property owners, qualify interest in rental-guarantee insurance, and transfer qualified leads to a sales rep via live transfer.

This is a high-volume, metrics-driven position requiring strong English and professional call conduct. The role emphasizes adherence to scripts, proper documentation in the CRM, and meeting transfer targets while respecting

Qualifications

• Three or more recent years of high-volume outbound calling experience.
• Experience with lead qualification and live transfers.
• Experience working against measurable hourly or daily performance targets.
• Experience using an automatic dialer.
• Experience using a CRM while actively calling.
• Strong spoken and written English.
• Clear listening, communication and objection-handling skills.
• The ability to remain calm and professional during difficult calls.
• Full-time availability during the assigned campaign schedule.

Responsibilities

• Make continuous outbound calls using an automatic dialer.
• Speak with property owners about rental-guarantee insurance options.
• Deliver clear and professional call openings.
• Confirm required property-owner and qualification information.
• Identify whether the prospect is interested in learning more.
• Explain the purpose and potential value of the service clearly.
• Handle questions, objections, suspicion, and rejection professionally.
• Obtain permission before initiating a transfer.
• Complete warm live transfers to sales representatives.
• Remain on the line until the receiving representative accepts the call.
• Record accurate notes, outcomes, and dispositions in the CRM.
• Schedule callbacks and follow up on unsuccessful transfers when required.
• Respect opt-out and do-not-call requests.
• Follow approved scripts, qualification rules, and compliance requirements.
• Participate in coaching, call reviews, and performance reporting.
• Meet call-quality and accepted-transfer targets.

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Royal York Property Management is seeking a Lead Qualification Representative for a remote, EST-friendly role. You will focus on outbound calls to property owners, qualify interest in rental-guarantee insurance, and transfer qualified leads to a sales rep via live transfer.

This is a high-volume, metrics-driven position requiring strong English and professional call conduct. The role emphasizes adherence to scripts, proper documentation in the CRM, and meeting transfer targets while respecting