Remote Lead Qualification Specialist: Live Transfers

Langford Staffing; Johannesburg; À distance; ZAR 466 000 - 582 000; Plein temps

Résumé du poste

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This role emphasizes performance, confident communication, and quick thinking to maintain professional interactions during high-volume calls.

You will not provide licensed advice; you will qualify leads, obtain consent, and complete accurate live transfers.

Qualifications

• Three or more years of recent high-volume outbound calling experience.
• Experience qualifying leads and completing warm or live transfers.
• A history of achieving measurable call, qualification or transfer targets.
• Experience using Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode or a comparable dialer.
• Strong listening, communication and objection-handling skills.
• Ability to type at least 35 net words per minute with strong accuracy.
• Verifiable employment history and professional references.
• Availability to work the assigned full-time campaign schedule.

Responsabilités

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine whether consumers meet campaign requirements.
• Explain the reason for the call clearly and professionally.
• Handle hesitation, objections, rejection and difficult conversations.
• Obtain permission and complete warm live transfers.
• Remain on the call until the receiving representative accepts the handoff.
• Record accurate notes, dispositions, outcomes and follow-up requirements.
• Handle unsuccessful transfers and callbacks according to campaign procedures.
• Apply feedback from call reviews, coaching and performance reporting.
• Learn and work across different consumer-service campaigns.

Connaissances

Outbound calling

Lead qualification

Live transfers

Listening & communication

Typing speed 35 wpm

References & history

Full-time schedule

Outils

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Description du poste

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers. This role emphasizes performance, confident communication, and quick thinking to maintain professional interactions during high-volume calls.

You will not provide licensed advice; you will qualify leads, obtain consent, and complete accurate live transfers.