Remote Lead Qualification Specialist | Live Transfers

Langford Staffing; Cape Town; Remote; ZAR 466,000 - 582,000; Full time

Job summary

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers in a remote setting. This full-time role requires EST business hours and targets a performance-driven environment.

You will qualify consumers, obtain permission and complete accurate live transfers while adhering to campaign scripts and compliance standards. Strong listening and objection-handling skills are essential.

Qualifications

• 3+ years of recent high-volume outbound calling experience.
• Experience qualifying leads and performing warm or live transfers.
• History of meeting measurable call or transfer targets.
• Experience using outbound dialers and compliant calling practices.
• Ability to type at least 35 net words per minute with accuracy.

Responsibilities

• Contact consumer leads using an outbound dialer.
• Follow campaign scripts, introductions and compliance requirements.
• Ask focused questions to determine eligibility for campaigns.
• Explain the reason for the call clearly and professionally.
• Obtain permission and complete warm live transfers with accuracy.
• Record notes, dispositions, outcomes and follow-up requirements in the CRM.
• Handle objections and maintain professionalism on high-volume calls.
• Learn and work across different consumer-service campaigns.

Skills

Outbound calling

Lead qualification

Live transfers

CRM usage

Clear communication

Resilience under pressure

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Readymode

Job description

Langford Staffing is seeking experienced outbound calling professionals to qualify consumers and connect eligible individuals with licensed representatives through live transfers in a remote setting. This full-time role requires EST business hours and targets a performance-driven environment.

You will qualify consumers, obtain permission and complete accurate live transfers while adhering to campaign scripts and compliance standards. Strong listening and objection-handling skills are essential.