Remote IT Support Consultant for Global Helpdesk

Network Recruitment; Wes-Kaap; Remote; ZAR 280,000 - 360,000; Full time

Benefits offered by this job

Fully remote work environment

Exposure to international clients

Job summary

Network Recruitment is seeking an IT Support Helpdesk Consultant for a fully remote role supporting international clients. You will deliver first-line technical and application support for business-critical software, troubleshoot incidents, and maintain high service standards in a rotating 24/7 shift roster.

Work remotely in a dynamic team, providing excellent customer service while resolving issues and recording actions taken.

Qualifications

• Previous experience in an IT Helpdesk, Service Desk, Technical Support, or Customer Support role.
• Experience troubleshooting software applications and resolving user issues.
• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote-working environment.
• Reliable internet connectivity and a suitable home-office setup.

Responsibilities

• Provide first-line technical and application support to local and international customers.
• Investigate, troubleshoot, and resolve software-related incidents and service requests.
• Escalate complex issues to relevant technical teams when required.
• Deliver support services in accordance with agreed service levels and quality standards.
• Support business-critical supply chain and operational software solutions.
• Maintain accurate records of incidents, actions taken, and resolutions.
• Participate in a rotating 24/7 shift roster.
• Build and maintain strong customer and stakeholder relationships.

Skills

IT Helpdesk experience

Software troubleshooting

Communication skills

Remote work capable

Independent worker

Problem solving

Job description

Network Recruitment is seeking an IT Support Helpdesk Consultant for a fully remote role supporting international clients. You will deliver first-line technical and application support for business-critical software, troubleshoot incidents, and maintain high service standards in a rotating 24/7 shift roster.

Work remotely in a dynamic team, providing excellent customer service while resolving issues and recording actions taken.