Remote IT Support Specialist – UK Hours

Remote Recruitment; South Africa; Remote; ZAR 257,000 - 279,000; Full time

Job summary

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.

You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or expand issues quickly and keep every ticket moving until it is resolved. This is a full-time, remote role with UK hours.

Qualifications

• Experience in an IT helpdesk or technical support role.
• Experience with a ticketing tool such as Zendesk or Freshdesk.
• Working knowledge of Microsoft 365 and Windows.
• Clear written English for explaining fixes simply.
• A reliable laptop and stable fibre connection.

Responsibilities

• Log, triage and resolve first-line support tickets
• Reset passwords and manage user accounts
• Set up and troubleshoot laptops, email and software
• Escalate complex issues with clear notes
• Keep knowledge-base articles accurate and current

Skills

IT helpdesk experience

Zendesk/Freshdesk

MS 365 / Windows

Clear written English

Reliable laptop & internet

Tools

Zendesk

TeamViewer

Google Workspace admin

Job description

Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.

You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or expand issues quickly and keep every ticket moving until it is resolved. This is a full-time, remote role with UK hours.