Remote IT Support Apprentice – Mentored, Hands-on Training

Placements24; Pretoria; Hybrid; ZAR 67,000 - 100,000; Full time

Benefits offered by this job

Remote training

Mentorship

Stipend

Career path

Remote work

Tech exposure

Team collaboration

Job summary

Placements24 is seeking a motivated remote IT Support Technician Apprentice to join our client’s technical operations team. This fully remote role offers hands-on experience solving hardware and software issues, supporting end-users, and learning IT security practices from experienced professionals.

Based in Pretoria but open to candidates nationwide, the program provides training, mentorship, and potential for full-time opportunities within a fast-growing cybersecurity firm.

Qualifications

• Interest in IT support and troubleshooting.
• Good understanding of computer systems and networks.
• Strong problem-solving and analytical skills.
• Excellent communication for remote work.

Responsibilities

• Provide remote technical support to end-users, diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain computer hardware, operating systems, and applications.
• Assist in managing user accounts, permissions, and access controls.
• Document technical issues, solutions, and troubleshooting procedures.
• Monitor system performance and identify potential issues.
• Learn and implement IT security best practices.
• Escalate complex issues to senior IT staff when necessary.
• Participate in IT projects, such as system upgrades or new software rollouts.
• Contribute to the maintenance of IT asset inventory.
• Provide basic training to end-users on IT systems and software.

Skills

IT support interest

Windows/macOS

Problem solving

Communication

Independent work

Customer focus

Education

IT qualification or certifications

Job description

Placements24 is seeking a motivated remote IT Support Technician Apprentice to join our client’s technical operations team. This fully remote role offers hands-on experience solving hardware and software issues, supporting end-users, and learning IT security practices from experienced professionals.

Based in Pretoria but open to candidates nationwide, the program provides training, mentorship, and potential for full-time opportunities within a fast-growing cybersecurity firm.