Remote IT Support Apprentice — Launch Your Tech Career

Placements24

East London

Remote

ZAR 67,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Mentorship

Hands-on training

Career development

Job summary

Placements24 is seeking a Junior Technical Support Apprentice to join a fully remote team. This role offers comprehensive training, mentorship, and hands-on experience with hardware, software, and networking issues.

You will help clients remotely, ensuring timely and effective technical assistance and customer satisfaction. You will learn to install, configure, and maintain computer systems, document interactions, and escalate complex problems as needed.

Qualifications

Basic knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
Excellent problem-solving skills and attention to detail.
Strong verbal and written communication skills.
Customer-focused attitude with patience and empathy.
Ability to work independently in a remote setting.

Responsibilities

Provide first-level technical support to clients via phone, email, and chat.
Troubleshoot and resolve hardware, software, and network-related issues.
Install, configure, and maintain computer hardware, software, and operating systems.
Guide users through step-by-step solutions for technical problems.
Document all support interactions, issues, and resolutions in a ticketing system.
Escalate complex issues to senior technical support staff when necessary.
Assist in maintaining IT asset inventory and documentation.
Follow defined IT support procedures and best practices.
Contribute to building a knowledge base of common issues and solutions.
Ensure a high level of customer satisfaction through professional and efficient support.