Remote IT Support Apprentice: Kickstart Your Tech Career

Placements24; Johannesburg; Hybrid; ZAR 54,000 - 66,000; Full time

Benefits offered by this job

Competitive stipend

Remote work

Online training resources

Mentorship

Potential full-time after probation

Job summary

Placements24 is seeking Remote IT Support Apprentices to start a career in IT within a fully remote environment. You will be mentored by seasoned professionals and gain hands-on training from home, with opportunities for growth.

The role emphasizes learning, adaptability, and contribution to a fast-paced tech landscape while developing technical and problem-solving skills in a collaborative team.

Qualifications

• Interest in information technology and problem-solving.
• Basic understanding of computer systems, hardware, and software.
• Ability to work remotely with strong communication skills.

Responsibilities

• Provide first-level IT support to end-users via remote channels.
• Troubleshoot hardware, software, and network issues.
• Install and configure computer hardware and software.
• Assist with user accounts and access control.
• Document issues and solutions in the knowledge base.
• Escalate complex issues to senior staff when needed.
• Participate in training to improve technical skills.
• Contribute to IT support process improvement.
• Follow IT security policies to protect data.
• Manage tickets and ensure timely resolutions.

Skills

IT fundamentals

Troubleshooting

Remote support

Communication

Time management

Tools

Windows

macOS

Email & chat tools

Job description

Placements24 is seeking Remote IT Support Apprentices to start a career in IT within a fully remote environment. You will be mentored by seasoned professionals and gain hands-on training from home, with opportunities for growth.

The role emphasizes learning, adaptability, and contribution to a fast-paced tech landscape while developing technical and problem-solving skills in a collaborative team.