Remote IT Support Apprentice — Hands-on Training
Placements24
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Benefits offered by this job
Job summary
Placements24 is offering a fully remote apprenticeship for aspiring IT Support Technicians located in or near Pretoria. This program provides remote IT support experience across hardware, software, networks, and cybersecurity best practices.
You will receive comprehensive training, mentorship, and opportunities to earn industry certifications such as CompTIA. Join a supportive remote team, gain hands-on experience with diverse IT environments, and explore potential full-time roles upon
Qualifications
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Basic networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
- Excellent troubleshooting and problem-solving skills with strong customer service orientation.
Responsibilities
- Provide remote technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and update software and hardware.
- Manage user accounts and permissions.
- Assist with network troubleshooting and basic configuration.
- Document support requests and resolutions in a ticketing system.
- Escalate complex issues to senior IT staff.
- Participate in remote training to enhance technical skills.
- Contribute to IT support documentation and knowledge base articles.
Skills
Education
Job description
Placements24 is offering a fully remote apprenticeship for aspiring IT Support Technicians located in or near Pretoria. This program provides remote IT support experience across hardware, software, networks, and cybersecurity best practices.
You will receive comprehensive training, mentorship, and opportunities to earn industry certifications such as CompTIA. Join a supportive remote team, gain hands-on experience with diverse IT environments, and explore potential full-time roles upon
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