Remote IT Support Apprentice - Hands-On Training

Dotactiv; Cape Town; Remote; ZAR 120,000 - 180,000; Full time

Job summary

Dotactiv is seeking a Junior Technical Support Apprentice to join a fully remote team. You will receive comprehensive training and mentorship, learning to assist clients with hardware, software, and network issues.

The role emphasizes excellent customer service and strong troubleshooting skills, with remote work flexibility. Key responsibilities include providing first-level technical support via phone, email, and chat, resolving hardware/software/network issues, and documenting all interactions

Qualifications

• Provide first-level technical support to clients via phone, email, and chat (UTC)
• Troubleshoot and resolve hardware, software, and network-related issues
• Install, configure, and maintain computer hardware, software, and operating systems
• Guide users through step-by-step solutions for technical problems
• Document all support interactions, issues and resolutions

Responsibilities

• Provide first-level technical support to clients via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain computer hardware, software, and operating systems.
• Guide users through step-by-step solutions for technical problems.
• Document all support interactions, issues, and resolutions.

Job description

Dotactiv is seeking a Junior Technical Support Apprentice to join a fully remote team. You will receive comprehensive training and mentorship, learning to assist clients with hardware, software, and network issues.

The role emphasizes excellent customer service and strong troubleshooting skills, with remote work flexibility. Key responsibilities include providing first-level technical support via phone, email, and chat, resolving hardware/software/network issues, and documenting all interactions