Remote IT Helpdesk Technician: Elevate Tech Support

Placements24; Stellenbosch; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Remote work

Health insurance

Paid time off

Training & certifications

Job summary

Placements24 is seeking a technically adept and service-oriented Virtual Helpdesk Technician to join our fully remote IT support team. You will provide first-line technical assistance to employees and clients, diagnose issues, and keep IT systems running smoothly from your home office.

The role emphasizes strong communication, self-motivation, and the ability to work independently with remote tools. You’ll have opportunities for professional growth and access to ongoing IT training and

Qualifications

• Proven experience as a Helpdesk Technician or in a similar IT support role.
• Strong knowledge of Windows and macOS environments.
• Proficiency with remote support tools and ticketing systems.
• Excellent troubleshooting and problem-solving skills.
• Ability to communicate technical information clearly to non-technical users remotely.

Responsibilities

• Provide remote technical support to users for hardware, software, and network issues.
• Diagnose and resolve problems, escalate to seniors when needed.
• Install, configure, and maintain computer systems and software.
• Document support requests and configurations accurately.
• Assist with IT asset management and user account administration.

Skills

Windows

macOS

Remote support

Ticketing systems

Troubleshooting

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a technically adept and service-oriented Virtual Helpdesk Technician to join our fully remote IT support team. You will provide first-line technical assistance to employees and clients, diagnose issues, and keep IT systems running smoothly from your home office.

The role emphasizes strong communication, self-motivation, and the ability to work independently with remote tools. You’ll have opportunities for professional growth and access to ongoing IT training and