Remote Customer Support Specialist — Elevate Experiences

Placements24; Klerksdorp; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible core hours

Home office equipment allowance

Health, dental, and vision insurance

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join the fully remote team. You will handle inquiries via phone, email, and chat, troubleshoot issues, and document interactions in the CRM while delivering high quality support from a home office.

Ideal candidates have strong communication skills, experience in a helpdesk role, and are comfortable working autonomously to meet performance metrics; remote role with flexible core hours and opportunities for growth.

Qualifications

• Experience in customer support or helpdesk, ideally remote.
• Excellent verbal and written communication, able to explain tech concepts clearly.
• Proficient with CRM systems and helpdesk software.
• Strong problem-solving skills and ability to work independently.
• Dedicated home office setup with stable internet connection.

Responsibilities

• Deliver excellent customer service via phone, email, and chat support channels.
• Troubleshoot and resolve customer issues related to products and services promptly.
• Maintain detailed records of interactions and resolutions in the CRM.
• Educate customers on product usage, features, and benefits to enhance their experience.
• Proactively identify customer needs and suggest solutions or upgrades.
• Collaborate with remote team members and other departments to ensure seamless support.

Skills

Customer support

Remote work

CRM proficiency

Problem solving

Independent work

Tools

Helpdesk software

Job description

Placements24 is seeking a Remote Customer Support Specialist to join the fully remote team. You will handle inquiries via phone, email, and chat, troubleshoot issues, and document interactions in the CRM while delivering high quality support from a home office.

Ideal candidates have strong communication skills, experience in a helpdesk role, and are comfortable working autonomously to meet performance metrics; remote role with flexible core hours and opportunities for growth.