Remote IT Helpdesk Technician – Tier 1/2 Support

Placements24; Rustenburg; Hybrid; ZAR 180,000 - 230,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Paid time off

Training opportunities

Remote team environment

Job summary

Placements24 is seeking a skilled Virtual Helpdesk Technician to support a remote workforce. You will provide Tier 1–2 assistance for hardware, software, and connectivity, resolving issues quickly to keep employees productive.

Responsibilities include remote software/hardware deployment, AD account management, documenting solutions, and contributing to a knowledge base. A strong IT background and clear communication are essential for success in a distributed environment.

Qualifications

• Minimum 3 years in IT support or helpdesk, focused on remote support.
• Strong knowledge of Windows and macOS and common business apps.
• Experience with remote access tools and IT ticketing systems.

Responsibilities

• Provide Tier 1 and Tier 2 support to end-users via remote access, phone, and email.
• Troubleshoot OS, software, printers, and network connectivity issues.
• Install, configure and deploy software/hardware remotely.
• Manage user accounts and permissions in Active Directory.
• Document solutions and create knowledge base articles.
• Monitor systems and address potential problems proactively.

Skills

Remote support

Windows

macOS

Active Directory

Network troubleshooting

Tools

Remote desktop tools

IT ticketing systems

Job description

Placements24 is seeking a skilled Virtual Helpdesk Technician to support a remote workforce. You will provide Tier 1–2 assistance for hardware, software, and connectivity, resolving issues quickly to keep employees productive.

Responsibilities include remote software/hardware deployment, AD account management, documenting solutions, and contributing to a knowledge base. A strong IT background and clear communication are essential for success in a distributed environment.