Remote IT Helpdesk Specialist — Flexible Hours

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote stipend

Health insurance

Vision insurance

Professional development

Flexible hours

Job summary

Placements24 is seeking a skilled Remote Helpdesk Administrator to support a distributed workforce. You will resolve technical issues and ensure systems run smoothly from a fully remote setup.

The role emphasizes troubleshooting, documenting procedures, and maintaining user workstations. Strong remote communication, ticketing experience, and IT certifications are highly desirable for success.

Qualifications

• Experience in a helpdesk or IT support role, preferably remote.
• Familiarity with Windows and macOS operating systems and common office apps.
• Proficient with remote support tools and ticketing systems.
• Excellent problem-solving and remote diagnostic skills.
• Strong communication and customer service for remote interaction.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Install, configure, and maintain user workstations and peripherals.
• Assist with user account management and access permissions.
• Document procedures and troubleshooting steps for the knowledge base.
• Monitor system performance and address potential issues proactively.

Skills

Remote support

Windows

macOS

Ticketing systems

Troubleshooting

Customer service

Education

CompTIA A+ certification

Tools

Remote Desktop

VPN

ServiceNow

TeamViewer

AnyDesk

Job description

Placements24 is seeking a skilled Remote Helpdesk Administrator to support a distributed workforce. You will resolve technical issues and ensure systems run smoothly from a fully remote setup.

The role emphasizes troubleshooting, documenting procedures, and maintaining user workstations. Strong remote communication, ticketing experience, and IT certifications are highly desirable for success.