Remote Helpdesk Administrator

Placements24; Vereeniging; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote stipend

Health insurance

Vision insurance

Professional development

Flexible hours

Job summary

Placements24 is seeking a skilled Remote Helpdesk Administrator to support a distributed workforce. You will resolve technical issues and ensure systems run smoothly from a fully remote setup.

The role emphasizes troubleshooting, documenting procedures, and maintaining user workstations. Strong remote communication, ticketing experience, and IT certifications are highly desirable for success.

Qualifications

• Experience in a helpdesk or IT support role, preferably remote.
• Familiarity with Windows and macOS operating systems and common office apps.
• Proficient with remote support tools and ticketing systems.
• Excellent problem-solving and remote diagnostic skills.
• Strong communication and customer service for remote interaction.

Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to and resolve helpdesk tickets in a timely manner.
• Install, configure, and maintain user workstations and peripherals.
• Assist with user account management and access permissions.
• Document procedures and troubleshooting steps for the knowledge base.
• Monitor system performance and address potential issues proactively.

Skills

Remote support

Windows

macOS

Ticketing systems

Troubleshooting

Customer service

Education

CompTIA A+ certification

Tools

Remote Desktop

VPN

ServiceNow

TeamViewer

AnyDesk

Job description

About the Role

Our client is looking for a skilled and proactive Remote Helpdesk Administrator to provide essential IT support to our distributed workforce. This role is key to maintaining the operational efficiency of our employees by resolving technical issues and ensuring systems are functioning optimally. As a fully remote position, you will leverage your technical expertise and communication skills to support users across various locations. We seek an organized and detail-oriented individual who is adept at troubleshooting and committed to delivering exceptional remote IT support.

Key Responsibilities

• Provide remote technical support for hardware, software, and network issues.
• Respond to and resolve helpdesk tickets in a timely and efficient manner.
• Install, configure, and maintain user workstations and peripherals.
• Assist with user account management and access permissions.
• Document technical procedures and troubleshooting steps for the knowledge base.
• Monitor system performance and proactively address potential issues.

Requirements

• Proven experience in a helpdesk or IT support role, preferably in a remote capacity.
• Strong knowledge of operating systems (Windows, macOS) and common office applications.
• Experience with remote support tools and ticketing systems.
• Excellent problem-solving skills and the ability to diagnose technical issues remotely.
• Effective communication and customer service skills for remote interaction.
• Relevant IT certifications (e.g., CompTIA A+) are highly desirable.

Benefits

• Competitive salary and remote work stipend.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and certifications.
• Flexible working hours within a remote setup.
• A collaborative and supportive virtual team environment.