Remote IT Support Specialist

Placements24; Polokwane; Hybrid; ZAR 180,000 - 360,000; Full time

Benefits offered by this job

Home office stipend

Career development opportunities

Fully remote work

Job summary

Placements24 is seeking a proactive Remote IT Support Specialist to join a distributed team serving clients across South Africa. You will provide first and second-level technical support via remote tools, resolve hardware, software, and network issues, and document all interactions in a ticketing system.

The role emphasizes independent problem-solving in a fully remote environment, with opportunities for professional certifications and training in IT technologies, while maintaining strong

Qualifications

• Proven experience in an IT Support role, preferably remote/helpdesk.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with TCP/IP, DNS, DHCP and basic networking.
• Experience with remote support tools (TeamViewer, AnyDesk, RDP).
• Excellent problem-solving and independent work capability.
• Clear communication to explain technical concepts to non-technical users.

Responsibilities

• Provide first and second-level technical support to end-users via remote access, phone, and email.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and upgrade software and operating systems.
• Assist users with account management and access permissions.
• Document all requests and resolutions in the ticketing system.
• Escalate complex issues to senior staff when needed.

Skills

IT Support experience

Remote work

Windows/macOS

Networking basics

Remote support tools

Communication skills

Tools

TeamViewer

AnyDesk

RDP

Job description

About the Role

Our client is seeking a proactive and technically proficient Remote IT Support Specialist to join their distributed team, serving clients across South Africa. This role is crucial for providing exceptional technical assistance and troubleshooting for a variety of hardware, software, and network issues. As a fully remote position, you will leverage your expertise to support users effectively from a distance, ensuring minimal disruption to their daily operations. This is an ideal opportunity for an independent problem-solver who thrives in a virtual environment and is dedicated to delivering outstanding IT support.

Key Responsibilities

• Provide first and second-level technical support to end-users via remote access tools, phone, and email.
• Diagnose and resolve hardware, software, and network issues promptly and efficiently.
• Install, configure, and upgrade software applications and operating systems.
• Assist users with account management, password resets, and access permissions.
• Document all support requests, resolutions, and user interactions in the ticketing system.
• Proactively identify potential IT issues and elevate complex problems to senior support staff when necessary.

Requirements

• Proven experience in an IT Support role, preferably in a remote or helpdesk environment.
• Strong knowledge of Windows and macOS operating systems, as well as common business applications.
• Familiarity with network concepts (TCP/IP, DNS, DHCP) and troubleshooting network connectivity.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).
• Excellent problem-solving skills and the ability to work independently with minimal supervision.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

Benefits

• Competitive salary commensurate with experience.
• Fully remote work arrangement, offering flexibility and work-life balance.
• Home office equipment stipend.
• Opportunities for professional certifications and training in IT technologies.
• A collaborative and supportive virtual team culture.