Remote IT Client Success Manager

Hyremote; Wes-Kaap; On-site; ZAR 279,000 - 335,000; Full time

Benefits offered by this job

100% work-from-home

Weekly salary payments

Salary growth plan

Job summary

Hyremote, a growing IT services organization in South Africa, seeks an account manager to own client relationships, respond to concerns, and coordinate with technical teams for timely resolutions. You will manage a portfolio of clients and proactively address issues to ensure satisfaction and continued partnership.

You will communicate confidently, build trust, and identify opportunities for growth while aligning with sales targets.

Qualifications

• Experience in account management or a similar high-touch client relationship role is required.
• Proven ability to build trust and maintain long-term client relationships, with specific examples of doing so successfully.
• Takes full responsibility for client accounts, drives issues through resolution, and addresses problems before they elevate without needing constant follow-up.
• Warm but firm with clients, able to take control of difficult conversations, set clear expectations, and communicate confidently even when an answer is not immediately available.
• Able to handle frustrated clients, de-escalate concerns, and remain composed and professional in challenging situations.
• Comfortable making decisions without a rigid script and knows when to act independently versus escalation or seeking internal input.
• Able to manage multiple accounts, priorities, and follow-ups without letting important details fall through the cracks.
• Able to learn basic IT concepts and clearly communicate information between clients and technicians.
• Able to recognize potential service or growth opportunities and direct them to the sales team.

Responsibilities

• Take ownership of client relationships and serve as the primary point of contact for unresolved concerns or service escalations.
• Respond to client concerns with confidence, helping clients feel heard, understood, and assured that their issue is being addressed.
• Proactively check in with clients to identify concerns early and maintain strong, trusted relationships.
• Coordinate with technical teams to assess urgency, prioritize issues, and keep cases moving toward resolution.
• Follow issues through from initial concern to resolution rather than simply passing them to another team.
• Keep clients informed with clear updates, expectations, available options, and next steps.
• Use sound judgment to determine when an issue requires escalation and know when to involve the appropriate internal team.
• Manage multiple client accounts and follow-ups while ensuring important details do not slip through the cracks.
• Communicate basic technical information clearly between clients and technical teams without personally troubleshooting technical issues.
• Identify occasional growth or service opportunities and direct them to the appropriate sales team.

Skills

Account management

Relationship building

Ownership

Confident communication

Calm under pressure

Judgement

Organization

Technical adaptability

Commercial awareness

Job description

Hyremote, a growing IT services organization in South Africa, seeks an account manager to own client relationships, respond to concerns, and coordinate with technical teams for timely resolutions. You will manage a portfolio of clients and proactively address issues to ensure satisfaction and continued partnership.

You will communicate confidently, build trust, and identify opportunities for growth while aligning with sales targets.