Remote Client Success Manager

Placements24; Mossel Bay; Hybrid; ZAR 420,000 - 700,000; Full time

Benefits offered by this job

Competitive compensation package

Full remote flexibility

Health insurance

Paid time off

Skill development opportunities

Collaborative remote team

Job summary

Placements24 is seeking an experienced Remote Client Success Manager to foster strong relationships with a global client portfolio. In this fully remote role, you will act as a trusted advisor, ensuring clients achieve their desired outcomes while using our client's products or services.

You will proactively engage clients, drive adoption, and identify opportunities for growth, renewals, and upsell. The position offers full remote flexibility, a collaborative team, health benefits, and paid time

Qualifications

• Experience in Client Success or Account Management.
• Excellent communication and interpersonal skills.
• Independent, self-motivated in a remote setting.
• Familiarity with CRM systems and success platforms.

Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client objectives and ensure they are met through effective use of our solutions.
• Conduct regular check-ins, business reviews, and provide proactive guidance to clients.
• Identify opportunities for client growth and upsell/cross-sell relevant services.
• Serve as the primary point of contact for client escalations and ensure timely resolution.

Skills

Client success

Account management

Communication skills

Interpersonal skills

Remote work

Tools

CRM software

Job description

About the Role

Our client is looking for an experienced Remote Client Success Manager to foster strong relationships with their customer base. In this fully remote role, you will be dedicated to ensuring clients achieve their desired outcomes while using our client's products or services. You will act as a trusted advisor, proactively engaging clients, understanding their business needs, and driving adoption and satisfaction. This is an excellent opportunity to make a significant impact on client retention and growth from a remote setting, working with a global client portfolio.

Key Responsibilities

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business objectives and ensure they are met through effective use of our client's solutions.
• Conduct regular check-ins, business reviews, and provide proactive guidance to clients.
• Identify opportunities for client growth and upsell/cross-sell relevant services.
• Serve as the primary point of contact for client escalations and ensure timely resolution.

Requirements

• Proven experience in Client Success, Account Management, or a similar client-facing role.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of customer relationship management and customer success principles.
• Ability to work independently and manage multiple client accounts effectively in a remote environment.
• Experience with CRM software and success management platforms is highly desirable.

Benefits

• Competitive compensation package with performance incentives.
• Full remote flexibility, allowing you to work from anywhere.
• Comprehensive health insurance and wellness programs.
• Paid time off and opportunities for skill development.
• A supportive and collaborative remote team environment.