Remote Insurance Support Specialist

Placements24; Mossel Bay; Hybrid; ZAR 110,000 - 165,000; Full time

Benefits offered by this job

Fully remote setup

Comprehensive training

Equipment provided

Growth opportunities

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join their insurance support team. You will handle inquiries, guide clients through policy details, and perform admin tasks from a home office.

You will use CRM systems, answer calls, emails, and chats, resolve routine issues, escalate complex concerns, and strive for high customer satisfaction with every interaction. This remote role offers training and equipment support.

Qualifications

• Experience in customer service or call center, ideally insurance.
• Excellent verbal and written communication; professional phone manner.
• Strong listening skills and empathy.
• Proficient with computers, CRM software, and virtual tools.
• Ability to work independently from a remote location.
• High school diploma or equivalent; further education a plus.

Responsibilities

• Handle inbound calls, emails, and chats about insurance policies, coverage, and billing.
• Provide clear information about policy details, claims processes, and services.
• Assist customers with updating personal information and policy changes.
• Document interactions in the CRM system.
• Escalate complex issues to the appropriate department or supervisor.
• Strive for high customer satisfaction and first-call resolution.

Skills

Customer service

Communication skills

Active listening

CRM software

Remote work

Education

High school diploma

Job description

Placements24 is seeking a dedicated Remote Customer Service Representative to join their insurance support team. You will handle inquiries, guide clients through policy details, and perform admin tasks from a home office.

You will use CRM systems, answer calls, emails, and chats, resolve routine issues, escalate complex concerns, and strive for high customer satisfaction with every interaction. This remote role offers training and equipment support.