Remote Insurance Support Specialist

Placements24; Benoni; Hybrid; ZAR 150,000 - 200,000; Full time

Benefits offered by this job

Competitive entry-level salary

Fully remote with provided equipment

Comprehensive health and retirement"

Extensive training program

Supportive virtual team culture

Job summary

Placements24 is seeking enthusiastic customer service representatives to join its remote team, focusing on insurance support. You will respond to inquiries, assist with policy changes, and guide customers through billing and claims procedures.

The role emphasizes clear communication, empathy, and prompt resolutions, with training provided and a comprehensive benefits package. Remote-friendly setup with equipment supplied and opportunities to grow in the insurance field.

Qualifications

• High school diploma or equivalent; additional certifications are a plus.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a remote setting.
• Basic computer proficiency and willingness to learn new systems.
• Previous customer service experience, especially in insurance, is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat regarding insurance policies and services.
• Assist customers with policy changes, updates, and processing general requests.
• Provide information on policy coverage, billing, and claims procedures.
• Document all customer interactions and resolutions accurately in the CRM system.
• Escalate complex issues to appropriate departments or senior staff when necessary.
• Ensure a high level of customer satisfaction through professional and timely assistance.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Remote work

Computer literacy

Education

High school diploma

Tools

CRM software

Email/Chat platforms

Job description

Placements24 is seeking enthusiastic customer service representatives to join its remote team, focusing on insurance support. You will respond to inquiries, assist with policy changes, and guide customers through billing and claims procedures.

The role emphasizes clear communication, empathy, and prompt resolutions, with training provided and a comprehensive benefits package. Remote-friendly setup with equipment supplied and opportunities to grow in the insurance field.