Remote Insurance Support Specialist with Flexible Hours

Placements24

Randburg

Hybrid

ZAR 180,000 - 240,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Medical and retirement benefits

Flexible working hours

Remote work from home

Comprehensive training

Job summary

Placements24 is seeking dedicated and empathetic Remote Insurance Customer Service Representatives to join our expanding virtual team, servicing clients nationwide including Randburg, in a remote-first environment. You will be the primary point of contact for policyholders, handling inquiries, policy changes, and billing questions, with a focus on high satisfaction and first-contact resolution.

This role offers competitive pay, comprehensive benefits, flexible hours, and extensive remote

Qualifications

Previous customer service experience, preferably in insurance.
Excellent verbal and written communication.
Ability to work remotely with minimal supervision.
Proficiency with computer systems and CRM software.

Responsibilities

Respond promptly and professionally to customer inquiries via phone, email, and chat.
Assist policyholders with inquiries, coverage explanations, and billing questions.
Process policy changes, endorsements, and cancellations accurately.
Provide guidance on claims procedures and direct customers to resources.
Document all customer interactions and transactions in the CRM.
Identify customer needs and offer solutions or escalate issues.
Strive for high customer satisfaction and first-contact resolution.