Remote Insurance Policy Administrator

Placements24; Randfontein; Remote; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Retirement fund

Professional development

Remote-friendly culture

Job summary

Placements24 is seeking a meticulous and proactive Remote Insurance Policy Administrator to join our expanding operations. This fully remote role supports end-to-end administration of insurance policies for clients nationwide in South Africa.

You will handle policy issuance, endorsements, renewals, cancellations, and inquiries from policyholders and brokers, ensuring accuracy and regulatory compliance. Strong organizational skills and customer service are essential.

Qualifications

• Experience in insurance policy administration or similar administrative role.
• Strong understanding of policy lifecycle management.
• Excellent organizational and time management skills for remote work.
• Attention to detail and accuracy in data entry and document processing.
• Proficiency in MS Word, Excel, and Outlook; familiarity with insurance software.

Responsibilities

• Administer a portfolio of insurance policies, including new business processing, endorsements, renewals and cancellations.
• Generate and maintain policy documents, certificates of insurance, and related paperwork.
• Respond to inquiries from policyholders, brokers and internal stakeholders.
• Process policy changes accurately and efficiently.
• Maintain up-to-date policyholder records in administrative systems.
• Collaborate with sales, underwriting and claims teams for lifecycle management.

Skills

Policy administration experience

Remote work discipline

Communication skills

Tools

MS Office Suite

Insurance administration software

Job description

About the Role

Our client is seeking a meticulous and proactive Remote Insurance Policy Administrator to join their expanding operations. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. The successful candidate will be responsible for the end-to-end administration of various insurance policies, ensuring accuracy, efficiency, and compliance with all relevant regulations. You will be the primary point of contact for policy inquiries, managing policy issuance, endorsements, renewals, and cancellations. This role requires exceptional organizational skills, a keen eye for detail, and a strong commitment to providing outstanding customer service. This is an excellent opportunity to leverage your administrative expertise in a remote-first environment.

Key Responsibilities

• Administer a portfolio of insurance policies, including new business processing, endorsements, renewals, and cancellations.
• Ensure all policy documentation is accurately generated, updated, and filed in compliance with company standards.
• Respond promptly and professionally to inquiries from policyholders, brokers, and internal stakeholders regarding policy details and coverage.
• Process policy changes and endorsements accurately and efficiently.
• Verify policy information and ensure consistency across all systems.
• Generate policy documents, certificates of insurance, and other relevant documentation.
• Assist in the resolution of policy-related queries and discrepancies.
• Maintain up-to-date policyholder records in the company's administrative systems.
• Collaborate with sales, underwriting, and claims teams to ensure seamless policy lifecycle management.
• Support the continuous improvement of administrative processes and workflows for remote operations.

Requirements

• Proven experience in insurance policy administration or a similar administrative role within the financial services sector.
• Strong understanding of insurance products and policy lifecycle management.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a remote setting.
• Exceptional attention to detail and accuracy in data entry and document processing.
• Proficiency in using insurance administration software and MS Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Ability to work independently, demonstrating initiative and problem-solving skills.
• A customer-centric approach with a commitment to service excellence.
• Must have a reliable internet connection and a dedicated home office setup conducive to remote work.
• Experience working in a remote or hybrid environment is a plus.

Benefits

This is a fully remote position, allowing you to work from the comfort of your home office.

Our client offers a competitive salary package commensurate with experience. Employees receive comprehensive benefits, including access to a retirement fund and opportunities for professional development. The company fosters a supportive and collaborative remote work culture, with regular virtual team interactions. Opportunities for growth within the administration and operations departments are available for high-performing individuals.

This role is based remotely, but the company originates from Rustenburg, North West , and seeks candidates who can align with their operational standards.