Remote Insurance Operations Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Medical aid

Retirement plan

Professional development

Inclusive team culture

Job summary

Placements24 is seeking a dedicated Remote Insurance Operations Specialist to join a rapidly expanding insurance provider's virtual team. This fully remote role focuses on policy administration, customer inquiries, and accurate data management to maintain service quality from your home office.

The ideal candidate has at least 2 years in insurance operations or customer service, strong organizational skills, and proficiency with Microsoft Office and insurance software.

Qualifications

• 2+ years in insurance operations, policy administration or customer service.
• Strong understanding of insurance principles and terminology.
• Excellent organizational and time management skills.
• Proficient with computer systems, including Microsoft Office and specific insurance software.
• Excellent written and verbal communication; ability to work independently remotely.

Responsibilities

• Process new insurance applications, endorsements, and renewals accurately.
• Respond to customer inquiries via email, phone, or chat; resolve issues.
• Maintain policyholder data with accuracy in the system.
• Assist with billing, premium collection, and payments.
• Coordinate with sales and claims for seamless operations.
• Generate reports on operations and KPIs.
• Identify and report system issues or process inefficiencies.
• Ensure compliance with policies and regulatory requirements.
• Support implementation of new procedures and systems.
• Contribute to a positive remote team environment.

Skills

Organizational skills

Time management

Microsoft Office

Insurance software

Written communication

Verbal communication

Remote work

Attention to detail

Independent working

Customer service

Education

High School Diploma

Tertiary qualification advantageous

Insurance certifications advantageous

Tools

Insurance software

Job description

About the Role

Our client, a rapidly expanding insurance provider, is seeking a dedicated and efficient Remote Insurance Operations Specialist to join their virtual team. This fully remote position is integral to ensuring the smooth and accurate processing of various insurance operations, including policy administration, customer inquiries, and data management. The ideal candidate will be highly organized, detail-oriented, and possess excellent communication skills, with a proven ability to work independently and manage tasks effectively in a remote setting. You will leverage technology to maintain high standards of service and operational efficiency. We are looking for a proactive individual with a strong work ethic and a passion for contributing to the success of a dynamic insurance company from the comfort of your own home office. This role offers the flexibility of remote work combined with the opportunity to be part of a growing and innovative organization. A commitment to maintaining data integrity and ensuring customer satisfaction will be key. You will be empowered to manage your workload and contribute meaningfully to operational objectives.

Key Responsibilities

• Process new insurance applications, policy endorsements, and renewals accurately and efficiently.
• Respond to customer inquiries via email, phone, or chat, providing information and resolving issues.
• Maintain policyholder data and ensure accuracy and completeness in the system.
• Assist with billing, premium collection, and payment processing.
• Coordinate with other departments (e.g., sales, claims) to ensure seamless operations.
• Generate reports on operational activities and key performance indicators.
• Identify and report any system issues or process inefficiencies.
• Ensure compliance with company policies and regulatory requirements.
• Support the implementation of new operational procedures and systems.
• Contribute to a positive and collaborative remote team environment.

Requirements

• A High School Diploma or equivalent is required; a tertiary qualification or relevant insurance certifications are advantageous.
• A minimum of 2 years of experience in insurance operations, policy administration, or customer service within the insurance industry.
• Strong understanding of insurance principles and terminology.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively.
• Proficiency in using computer systems, including Microsoft Office Suite and specific insurance software.
• Exceptional written and verbal communication skills.
• Ability to work independently with minimal supervision and maintain productivity in a remote setting.
• High attention to detail and accuracy.
• A reliable internet connection and a dedicated home office space are essential.
• Customer-focused mindset with a commitment to service excellence.

Benefits

• This is a fully remote position, offering the ultimate flexibility and work-life balance.
• Our client provides a competitive salary and benefits package, including medical aid and a retirement plan.
• Opportunities for professional development and upskilling are available through online training modules and workshops.
• You will be part of an inclusive and supportive virtual team culture.
• This role offers a stable and engaging career path within the insurance industry, allowing you to grow your expertise without the need for daily commuting in North West, ZA .