Remote Insurance Operations Specialist

Placements24; Rustenburg; Hybrid; ZAR 360.000 - 600.000; Vollzeit

Benefits dieser Stelle

Fully remote

Competitive salary

Retirement fund

Medical aid (optional)

Online training

Modern collaboration tools

Remote team culture

Virtual team-building

Zusammenfassung

Placements24 is seeking a dedicated Remote Insurance Operations Specialist to support a forward-thinking insurer in a fully remote role. You will oversee policy administration tasks, ensure data accuracy in management systems, and process renewals while collaborating with underwriting, claims, and sales teams.

The role emphasizes autonomy, process improvement, and the development of SOPs to support onboarding of clients and partners in a remote environment.

Qualifikationen

• Minimum of 3 years in insurance operations or administration.
• Strong data accuracy and attention to detail.
• Excellent organizational and time management in a remote setting.
• Clear written and verbal communication for cross-team collaboration.
• Proficiency with MS Office and insurance CRM systems.

Aufgaben

• Oversee daily operational tasks related to policy administration, including issuance, endorsements, and cancellations.
• Ensure data accuracy in insurance management systems and documentation.
• Process policy renewals and new business applications per procedures.
• Coordinate with underwriting, claims, and sales to resolve queries.
• Develop and maintain SOPs and training materials for operations.
• Monitor performance metrics and identify process improvements.
• Assist in testing and implementation of new systems and technologies.
• Handle customer inquiries via email and phone.
• Ensure compliance with company policies and regulatory guidelines.
• Support onboarding of new clients and partners from an operational view.

Kenntnisse

Operational excellence

Communication skills

Remote work

Microsoft Office

CRM systems

Ausbildung

Relevant qualification in insurance operations

Tools

Microsoft Office Suite

Insurance management system

Jobbeschreibung

About the Role Our client, a forward-thinking insurance provider, is actively seeking a dedicated and detail-oriented Remote Insurance Operations Specialist to join their expanding team. This fully remote position allows you to contribute significantly to the operational efficiency of our insurance services from the comfort of your own home. You will be instrumental in streamlining processes, managing data integrity, and ensuring seamless execution of daily operational tasks within the insurance lifecycle. This is an ideal opportunity for an experienced professional who thrives in an autonomous, remote-first environment and possesses a passion for optimizing insurance operations. We are committed to building a robust, digitally enabled insurance ecosystem.

Key Responsibilities

• Oversee and manage various daily operational tasks related to insurance policy administration, including issuance, endorsements, and cancellations.
• Ensure the accuracy and completeness of data entered into insurance management systems.
• Process policy renewals and new business applications, adhering to established procedures.
• Coordinate with underwriting, claims, and sales teams to resolve operational queries and issues.
• Develop and maintain process documentation, standard operating procedures (SOPs), and training materials for operational functions.
• Monitor operational performance metrics and identify areas for process improvement.
• Assist in the implementation and testing of new operational systems and technologies.
• Handle customer inquiries related to policy administration and operational processes via email and phone.
• Ensure compliance with all company policies and relevant regulatory guidelines.
• Support the onboarding of new clients and partners from an operational perspective.

Requirements

• A relevant qualification or significant proven experience in insurance operations or administration.
• Minimum of 3 years of experience in the insurance industry, specifically within an operational or administrative role.
• Demonstrated ability to manage complex administrative tasks with high accuracy and attention to detail.
• Excellent organizational and time management skills, with the ability to prioritize effectively in a remote setting.
• Strong communication skills, both written and verbal, for effective collaboration with remote teams.
• Proficiency in standard office software (e.g., Microsoft Office Suite) and experience with insurance management or CRM systems.
• Ability to work independently with minimal supervision, demonstrating initiative and problem-solving skills.
• Understanding of insurance principles and the policy lifecycle.
• A stable internet connection and a dedicated, ergonomic home office setup are essential.
• Experience with process improvement methodologies is a plus.

Benefits

• Fully remote work arrangement, offering flexibility and work-life balance.
• Competitive salary package.
• Contribution to a retirement fund and optional medical aid benefits.
• Opportunities for professional development and online training.
• Access to modern digital collaboration tools.
• A supportive and inclusive remote team culture.
• Regular virtual team-building activities.