Remote Insurance Customer Service Lead

Placements24; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Job summary

Placements24 is seeking an experienced Customer Service Manager for a fully remote role in South Africa. You will lead the policy administration support team, ensuring timely, accurate responses and high client satisfaction.

You will develop training programs, implement best practices, and monitor performance metrics while ensuring compliance with regulatory requirements. The role focuses on customer retention and shaping the service strategy across the insurance client base.

Qualifications

• Proven track record in customer service management.
• Experience leading remote teams to deliver service excellence.
• Strong knowledge of policy administration and regulatory compliance.

Responsibilities

• Oversee day-to-day operations of the customer service department.
• Drive strategic remote team performance and service metrics.
• Implement best practices, training programs, and tech solutions.
• Ensure compliance with insurance policies and regulatory requirements.

Job description

Placements24 is seeking an experienced Customer Service Manager for a fully remote role in South Africa. You will lead the policy administration support team, ensuring timely, accurate responses and high client satisfaction.

You will develop training programs, implement best practices, and monitor performance metrics while ensuring compliance with regulatory requirements. The role focuses on customer retention and shaping the service strategy across the insurance client base.