Remote Insurance Operations Manager

Placements24; Centurion; Hybrid; ZAR 900,000 - 1,700,000; Full time

Benefits offered by this job

Private medical insurance

Life cover

Retirement savings plan

Professional development support

Remote work from home

Job summary

Placements24 is seeking an experienced Insurance Operations Manager for a fully remote role in South Africa. You will oversee policy administration, claims processing, and customer service across a distributed team.

Applicants should have a minimum of 7 years in insurance operations, a Bachelor’s (Masters preferred), and expertise in Lean/Six Sigma, CRM systems, and modern ops software. Remote work from anywhere in SA is supported.

Qualifications

• Bachelor’s degree in Business Administration, Management, or related field; Master’s preferred.
• 7 years of progressive experience in insurance operations management, including remote teams.
• Experience with Lean or Six Sigma process improvement.
• Strong leadership and remote communication skills.
• Proficiency with CRM and operational software.

Responsibilities

• Oversee policy administration, claims processing, and customer service.
• Develop and implement efficient operational policies and procedures.
• Monitor KPIs and report performance to senior management.
• Lead and mentor a distributed remote team.
• Identify opportunities for automation and tech improvements.
• Ensure compliance with insurance regulations and company policies.
• Collaborate with sales, marketing, and IT for seamless operations.
• Manage vendor relationships and SLAs.
• Drive continuous improvement across operations.
• Handle escalated customer issues with effective resolutions.

Skills

Remote team leadership

Operations management

Process improvement (Lean/Six Sigma)

Insurance operations

Strategic thinking

Budgeting & resource management

Education

Bachelor’s degree in Business Administration or related field

Master’s degree

Tools

CRM software

Operational management software

Digital collaboration tools

Job description

About the Role Our client, a forward-thinking insurance solutions provider, is looking for a highly motivated and experienced Insurance Operations Manager to lead their distributed operations team. This is a fully remote position, offering the flexibility to work from anywhere within South Africa. The successful candidate will be responsible for overseeing the day-to-day operational functions, ensuring efficiency, compliance, and the delivery of exceptional service to policyholders and stakeholders. You will drive strategic initiatives to optimize processes, implement new technologies, and foster a high-performing remote work culture. This role is crucial for maintaining the operational excellence of our client's expanding business.

Key Responsibilities

• Manage and direct all aspects of the insurance operations, including policy administration, claims processing, and customer service functions.
• Develop and implement operational strategies, policies, and procedures to enhance efficiency and effectiveness.
• Monitor key performance indicators (KPIs) and operational metrics, providing regular reports to senior management.
• Lead and mentor a remote team of operations professionals, fostering a positive and productive work environment.
• Identify opportunities for process automation and technological improvements, overseeing their implementation.
• Ensure compliance with all relevant insurance regulations, industry standards, and company policies.
• Collaborate with other departments, such as sales, marketing, and IT, to ensure seamless business operations.
• Manage vendor relationships and service level agreements.
• Drive continuous improvement initiatives across all operational areas.
• Handle escalated customer issues and provide effective resolutions.

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field. A Master's degree is advantageous.
• A minimum of 7 years of progressive experience in insurance operations management, with a significant portion in a remote or distributed team setting.
• Proven track record of successfully managing complex operational processes and driving efficiency gains.
• Strong understanding of insurance products, regulations, and market practices across various lines of business.
• Demonstrated experience with process improvement methodologies (e.g., Lean, Six Sigma).
• Excellent leadership, team management, and communication skills, particularly in a remote context.
• Proficiency in using operational management software, CRM systems, and digital collaboration tools.
• Strategic thinking and problem-solving capabilities.
• Ability to manage budgets and resources effectively.
• Must be authorized to work remotely from within South Africa and possess a reliable internet connection.

Benefits

• This fully remote position offers a highly competitive salary and performance-based bonus opportunities.
• Employees receive a comprehensive benefits package, including private medical insurance, life cover, and an attractive retirement savings plan.
• Our client invests heavily in professional development, offering access to online training platforms, leadership development programs, and support for relevant industry qualifications.
• Enjoy the ultimate flexibility of working from home, with the support of a dedicated remote team and resources designed for distributed workforces.
• This is an exceptional chance to shape the operational future of a growing insurance company from the comfort of your own home.