Remote Insurance Operations Leader

Placements24; Midrand; Hybride; ZAR 1 000 000 - 1 400 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical aid

Retirement fund contributions

Life insurance

Home office stipend

Professional development & leadership

Résumé du poste

Placements24 seeks an experienced Insurance Operations Manager to lead a fully remote insurance operations function from home. The role oversees policy administration, claims processing, customer service and compliance while driving KPIs and process optimization across operations.

Ideal candidates have 6+ years in insurance operations, strong leadership, and a working knowledge of underwriting, policy admin, and claims.

Qualifications

• Bachelor's degree in Business Administration, Management, Finance, or related field.
• MBA or postgraduate qualification is advantageous.
• Minimum of 6 years of progressive experience in insurance operations management.
• Proven experience in managing and leading remote or geographically dispersed teams.
• Strong understanding of insurance lifecycle processes (underwriting, policy administration, claims management).
• Excellent knowledge of operational best practices, process improvement methodologies (Lean, Six Sigma).
• Proficiency in using operational software, CRM systems, and data analysis tools.
• Exceptional leadership, problem-solving, and decision-making skills.
• Strong communication and stakeholder management abilities.
• Must have a dedicated home office setup with reliable internet connectivity.

Responsabilités

• Oversee day-to-day operations of the insurance business, ensuring efficient service delivery.
• Develop, implement, and monitor operational policies and procedures to enhance productivity and reduce costs.
• Manage and motivate a remote team of operational staff, fostering a high-performance culture.
• Implement and maintain quality assurance programs for all operational functions, including claims and underwriting support.
• Analyze operational data and KPIs to identify areas for improvement and implement corrective actions.
• Ensure compliance with insurance regulations and industry best practices.
• Collaborate with IT and product development teams to enhance operational systems and workflows.
• Manage vendor relationships and service level agreements for optimal performance.
• Drive initiatives for process automation and digital transformation within operations.

Connaissances

Remote leadership

Operations management

Lean Six Sigma

Data analysis

CRM software

Stakeholder management

Policy administration

Underwriting knowledge

Process improvement

Formation

Bachelor's degree in Business Administration/Management/Finance

MBA or postgraduate qualification

Outils

CRM software

Data analytics tools

Description du poste

Placements24 seeks an experienced Insurance Operations Manager to lead a fully remote insurance operations function from home. The role oversees policy administration, claims processing, customer service and compliance while driving KPIs and process optimization across operations.

Ideal candidates have 6+ years in insurance operations, strong leadership, and a working knowledge of underwriting, policy admin, and claims.