Remote Insurance Operations Expert — Policy & Data

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Remote work

Medical aid

Retirement plan

Professional development

Inclusive team culture

Job summary

Placements24 is seeking a dedicated Remote Insurance Operations Specialist to join a rapidly expanding insurance provider's virtual team. This fully remote role focuses on policy administration, customer inquiries, and accurate data management to maintain service quality from your home office.

The ideal candidate has at least 2 years in insurance operations or customer service, strong organizational skills, and proficiency with Microsoft Office and insurance software.

Qualifications

• 2+ years in insurance operations, policy administration or customer service.
• Strong understanding of insurance principles and terminology.
• Excellent organizational and time management skills.
• Proficient with computer systems, including Microsoft Office and specific insurance software.
• Excellent written and verbal communication; ability to work independently remotely.

Responsibilities

• Process new insurance applications, endorsements, and renewals accurately.
• Respond to customer inquiries via email, phone, or chat; resolve issues.
• Maintain policyholder data with accuracy in the system.
• Assist with billing, premium collection, and payments.
• Coordinate with sales and claims for seamless operations.
• Generate reports on operations and KPIs.
• Identify and report system issues or process inefficiencies.
• Ensure compliance with policies and regulatory requirements.
• Support implementation of new procedures and systems.
• Contribute to a positive remote team environment.

Skills

Organizational skills

Time management

Microsoft Office

Insurance software

Written communication

Verbal communication

Remote work

Attention to detail

Independent working

Customer service

Education

High School Diploma

Tertiary qualification advantageous

Insurance certifications advantageous

Tools

Insurance software

Job description

Placements24 is seeking a dedicated Remote Insurance Operations Specialist to join a rapidly expanding insurance provider's virtual team. This fully remote role focuses on policy administration, customer inquiries, and accurate data management to maintain service quality from your home office.

The ideal candidate has at least 2 years in insurance operations or customer service, strong organizational skills, and proficiency with Microsoft Office and insurance software.