Remote Installation & Repair Specialist

Placements24

Polokwane

Hybrid

ZAR 300,000 - 420,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Home office allowance

Medical, dental, and vision coverage

Online training platforms

Remote performance bonuses

Job summary

Placements24 is seeking a meticulous Installation and Repair Technician for a mostly remote role, with occasional on-site work as needed. You will guide clients through installations, troubleshoot via remote access, and perform complex repairs from your remote workspace.

You will rely on strong hardware and software knowledge, clear instructions, and proactive communication to keep systems running and clients satisfied. The position offers fully remote work and opportunities for training.

Qualifications

Proven experience in technical support, installation, or repair role.
Strong understanding of hardware and software troubleshooting.
Proficiency with remote access and diagnostic tools.
Excellent communication and interpersonal skills.
Ability to work independently in a remote setting.
Relevant certifications in IT support are advantageous.

Responsibilities

Provide remote assistance for installation and setup of client systems and software.
Diagnose and resolve technical issues through remote troubleshooting sessions.
Guide clients step-by-step through repair processes, ensuring successful outcomes.
Perform remote system updates, configurations, and maintenance tasks.
Escalate critical or complex issues that require on-site intervention to field teams.
Maintain accurate records of all remote support interactions and resolutions.