Installation and Repair Technician

Placements24; Polokwane; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work

Home office allowance

Medical, dental, and vision coverage

Online training platforms

Remote performance bonuses

Job summary

Placements24 is seeking a meticulous Installation and Repair Technician for a mostly remote role, with occasional on-site work as needed. You will guide clients through installations, troubleshoot via remote access, and perform complex repairs from your remote workspace.

You will rely on strong hardware and software knowledge, clear instructions, and proactive communication to keep systems running and clients satisfied. The position offers fully remote work and opportunities for training.

Qualifications

• Proven experience in technical support, installation, or repair role.
• Strong understanding of hardware and software troubleshooting.
• Proficiency with remote access and diagnostic tools.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote setting.
• Relevant certifications in IT support are advantageous.

Responsibilities

• Provide remote assistance for installation and setup of client systems and software.
• Diagnose and resolve technical issues through remote troubleshooting sessions.
• Guide clients step-by-step through repair processes, ensuring successful outcomes.
• Perform remote system updates, configurations, and maintenance tasks.
• Escalate critical or complex issues that require on-site intervention to field teams.
• Maintain accurate records of all remote support interactions and resolutions.

Skills

Remote troubleshooting

Technical support

Hardware troubleshooting

Software troubleshooting

Communication skills

Independent work

IT certifications

Education

IT support certification

Technical degree

Tools

Remote access tools

Diagnostic tools

Job description

About the Role

Our client is seeking a meticulous Installation and Repair Technician to join their team, focusing on delivering services remotely and occasionally on-site where necessary. This role requires you to guide clients through installation processes, troubleshoot issues via remote access, and perform complex repairs when required. You will be a key player in ensuring client satisfaction and system uptime, working with advanced technology from the comfort of your own home or a designated remote workspace. This is an excellent opportunity for a self-starter who excels in a remote-first service environment.

Key Responsibilities

• Provide remote assistance for the installation and setup of client systems and software.
• Diagnose and resolve technical issues through remote troubleshooting sessions.
• Guide clients step-by-step through repair processes, ensuring successful outcomes.
• Perform remote system updates, configurations, and maintenance tasks.
• Escalate critical or complex issues that require on-site intervention to field teams.
• Maintain accurate records of all remote support interactions and resolutions.

Requirements

• Proven experience in a technical support, installation, or repair role.
• Strong understanding of hardware and software troubleshooting methodologies.
• Proficiency with remote access and diagnostic tools .
• Excellent communication and interpersonal skills, capable of providing clear instructions.
• Ability to work independently and manage workload effectively in a remote setting.
• Relevant certifications in IT support or a related technical field are advantageous.

Benefits

• Competitive salary with potential for remote performance bonuses.
• Fully remote work opportunity , offering maximum flexibility.
• Comprehensive medical, dental, and vision coverage.
• Allowance for home office setup and supplies.
• Access to online training platforms for continuous skill enhancement.
• A collaborative and supportive remote team culture.