Remote Travel Support Specialist

Placements24; Mbombela (Nelspruit); Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off

Professional development

Remote work

Job summary

Placements24 is seeking a Remote Customer Support Specialist to assist travelers with bookings, inquiries, and issue resolution. You will communicate across phone, email, and chat, ensuring friendly and efficient service from a home office.

The role emphasizes accurate record-keeping, knowledge of travel services, and staying updated on policies and regulations. This remote position offers flexibility within South Africa and opportunities for growth in the travel sector.

Qualifications

• Proven experience in customer service or call center, preferably travel industry.
• Excellent verbal and written communication, with clear phone etiquette.
• Strong problem-solving skills and ability to stay calm under pressure.
• Proficiency with CRM software and support tools.
• Reliable internet and a dedicated home office for remote work.

Responsibilities

• Provide exceptional customer service and support to travelers via multiple channels.
• Assist customers with booking inquiries, modifications, cancellations, and travel information.
• Troubleshoot and resolve customer issues, ensuring high satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on travel regulations, product offerings, and company policies.
• Collaborate with internal teams to resolve complex customer issues.

Skills

Customer service

Call center experience

Communication skills

CRM software

Remote work setup

Job description

Placements24 is seeking a Remote Customer Support Specialist to assist travelers with bookings, inquiries, and issue resolution. You will communicate across phone, email, and chat, ensuring friendly and efficient service from a home office.

The role emphasizes accurate record-keeping, knowledge of travel services, and staying updated on policies and regulations. This remote position offers flexibility within South Africa and opportunities for growth in the travel sector.