Remote Customer Support Specialist

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Holidays

Remote work

Training & development

Job summary

Placements24 is hiring a Remote Customer Service Representative to join our fully remote team serving customers around Paarl. You will be the first point of contact, handling inquiries via phone, email, and chat, resolving issues, and delivering outstanding support with empathy and clear communication.

Ideal candidates have experience in customer service or call centers, strong verbal and written communication, and the ability to work independently in a remote setting while using CRM software to

Qualifications

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using computer systems and customer service software.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to customer inquiries and provide information about products, services, and policies in a timely manner.
• Resolve customer complaints and issues effectively, demonstrating empathy and problem-solving skills.
• Process orders, returns, and exchanges accurately according to company procedures.
• Document all customer interactions and resolutions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Gather customer feedback to identify areas for service improvement.

Skills

Communication

Active listening

Problem solving

CRM software

Tools

CRM system

Job description

Placements24 is hiring a Remote Customer Service Representative to join our fully remote team serving customers around Paarl. You will be the first point of contact, handling inquiries via phone, email, and chat, resolving issues, and delivering outstanding support with empathy and clear communication.

Ideal candidates have experience in customer service or call centers, strong verbal and written communication, and the ability to work independently in a remote setting while using CRM software to