Remote Customer Service Specialist - Hospitality

Placements24; Pretoria; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Performance bonus

Health, dental and vision insurance

Paid time off and holidays

Training and development opportunities

Work-life balance in a remote role

Job summary

Placements24 is seeking a dedicated Remote Customer Service Specialist to join its hospitality support team. You will handle inquiries by phone, email and chat, delivering accurate information and resolving issues for clients across South Africa.

Ideal candidates excel in communication, problem-solving, and thrive in a flexible, work-from-home environment, contributing to exceptional service and guest satisfaction.

Qualifications

• Excellent verbal and written communication in English.
• Experience with CRM software and standard office applications.
• Strong problem-solving abilities with empathy and professionalism.
• Ability to work independently and manage time in a remote setup.

Responsibilities

• Respond to customer inquiries via phone, email and chat.
• Provide accurate information about services, bookings and hospitality questions.
• Resolve issues and complaints and escalate when needed for satisfactory outcomes.
• Maintain detailed records of interactions in the CRM system.
• Assist with bookings management, modifications and cancellations.

Skills

Communication skills

CRM proficiency

Problem-solving

Empathy and professionalism

Remote work discipline

Tools

CRM software

Office applications

Job description

About the Role

Our client is looking for a dedicated and enthusiastic Remote Customer Service Specialist to join their expanding hospitality support team. This fully remote position involves providing exceptional support to clients and guests via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a seamless experience. You will be the first point of contact for many, playing a vital role in maintaining the company's reputation for outstanding service. This is an ideal opportunity for individuals who excel at communication, problem-solving, and thrive in a flexible, work-from-home environment, contributing to client satisfaction across South Africa.

Key Responsibilities

• Respond promptly and professionally to customer inquiries and requests via various communication channels.
• Provide accurate information about services, bookings, and general hospitality inquiries.
• Effectively resolve customer issues and complaints, escalating when necessary to ensure satisfactory outcomes.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Assist with booking management, modifications, and cancellations, ensuring client needs are met efficiently.

Requirements

• Proven experience in a customer service or client support role, preferably within the hospitality sector.
• Excellent verbal and written communication skills in English.
• Proficiency with CRM software and standard office applications.
• Strong problem-solving abilities and the capacity to handle challenging situations with empathy and professionalism.
• Ability to work independently and manage time effectively in a remote work setting.

Benefits

• Competitive salary with potential for performance bonuses.
• Full-time, remote position offering excellent work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Ongoing training and development opportunities to enhance your skills.