Remote Hospitality Support Pro: Booking & Help

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Fully remote

Health benefits

Paid time off

Professional development

Flexible scheduling

Job summary

Placements24 is seeking a dedicated Remote Customer Support Specialist to join a growing virtual team serving clients in hospitality and tourism. You will be the first point of contact via phone, email, and chat, handling bookings, services, and issue resolution from a home-based setup in South Africa.

The role rewards problem-solving and clear communication, with flexible scheduling and a supportive remote environment that helps you thrive in the Eastern Cape tourism context.

Qualifications

• Proven experience in customer service, preferably within hospitality or travel.
• Excellent communication and interpersonal skills, with the ability to empathize with customers.
• Strong problem-solving abilities and a calm demeanor under pressure.

Responsibilities

• Respond to customer inquiries and provide comprehensive support for bookings, services, and issues.
• Troubleshoot and resolve customer issues, escalating complex cases when necessary.
• Maintain accurate records of interactions in the CRM system.
• Proactively identify improvements to customer experience and suggest process enhancements.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Customer service

Communication

Problem solving

CRM software

Remote work

Tools

CRM systems

Job description

Placements24 is seeking a dedicated Remote Customer Support Specialist to join a growing virtual team serving clients in hospitality and tourism. You will be the first point of contact via phone, email, and chat, handling bookings, services, and issue resolution from a home-based setup in South Africa.

The role rewards problem-solving and clear communication, with flexible scheduling and a supportive remote environment that helps you thrive in the Eastern Cape tourism context.