Remote Hospitality Support Specialist

Placements24; Soweto; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work stipend

Health, dental & vision insurance

Flexible working hours

Training and certification in hosp. IT

Fully remote role

Job summary

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to provide exceptional remote assistance for a diverse portfolio of hospitality clients. You will troubleshoot issues, guide clients through hospitality software, and ensure smooth operations from anywhere.

This fully remote role offers flexible hours, a remote work stipend, and opportunities for training in hospitality technology. Join a team supporting clients worldwide from your home base.

Qualifications

• Experience in customer support or technical support in hospitality tech.
• Strong understanding of hospitality software like PMS and POS systems.
• Excellent communication and problem-solving skills.
• Comfort with remote work and self-management.

Responsibilities

• Provide remote technical support and troubleshooting for hospitality software and platforms.
• Respond to client inquiries via phone, email, and chat with timely solutions.
• Guide clients through system setup, configuration, and user training sessions.
• Document support interactions, resolutions and knowledge base articles.
• Identify recurring issues and provide feedback for product improvements.
• Maintain high client satisfaction through professional remote support.

Skills

Remote support tools

Customer support

Technical troubleshooting

Hospitality software knowledge

Communication skills

Time management

Empathy

Tools

PMS software

POS systems

Zendesk/CRM

Job description

About the Role

Our client is seeking a dedicated and tech-savvy Remote Hospitality Support Specialist to provide exceptional remote assistance to their diverse portfolio of hospitality clients. This role involves troubleshooting issues, providing guidance on hospitality software and systems, and ensuring clients can effectively manage their operations from anywhere. You will be a crucial remote link, supporting businesses across various locations without requiring physical presence in Soweto or elsewhere.

Key Responsibilities

• Provide remote technical support and troubleshooting for hospitality software and platforms.
• Respond to client inquiries via phone, email, and chat, offering timely and effective solutions.
• Guide clients through system setup, configuration, and user training sessions.
• Document support interactions, resolutions, and knowledge base articles for future reference.
• Identify recurring issues and provide feedback to the product development team for system improvements.
• Ensure high levels of client satisfaction through professional and efficient remote support.

Requirements

• Previous experience in customer support, technical support, or a client-facing role, preferably within the hospitality technology sector.
• Strong understanding of common hospitality software (e.g., PMS, POS systems).
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using remote support tools and common office software.
• Ability to work independently and manage time effectively in a remote work environment .
• A patient and empathetic approach to assisting clients regardless of their location.

Benefits

• Competitive annual salary and remote work stipend.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours to accommodate different time zones.
• Opportunities for training and certification in hospitality technology.
• A fully remote role, offering work-life balance and flexibility from your home base, potentially near Gauteng .