Remote Hospitality Customer Support Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Remote work

Bonuses

Professional development

Job summary

Placements24 is seeking a dedicated Remote Hospitality Customer Support Specialist to join their fully remote team. You will be the primary point of contact for clients and guests seeking assistance with bookings, inquiries, and issue resolution across hospitality platforms.

The role requires excellent communication, a strong customer-service mindset, and the ability to work independently from home. You will use CRM systems to track interactions and collaborate with internal teams to improve

Qualifications

• Proven experience in a customer support role, preferably within the hospitality sector.
• Excellent written and verbal communication skills in English.
• Experience with CRM software and accurate record-keeping.
• Able to work independently in a remote environment.
• Strong problem-solving and empathetic approach.

Responsibilities

• Provide exceptional customer support via phone, email, and chat to clients and guests.
• Assist users with inquiries related to bookings, services, and platform usage.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to identify and address recurring customer issues.
• Contribute to the development of support documentation and FAQs.

Skills

Customer support

CRM software

English communication

Problem solving

Time management

Remote work

Tools

CRM platforms

Job description

About the Role

Our client is seeking a dedicated and customer-centric Remote Hospitality Customer Support Specialist to join their fully remote team. You will be the primary point of contact for clients and guests seeking assistance with bookings, inquiries, and issue resolution across various hospitality platforms. This role requires excellent communication skills, a strong understanding of customer service principles, and the ability to work independently in a remote setting. You will play a crucial role in ensuring a seamless and positive experience for all users, upholding the company's commitment to exceptional service and support. We are looking for an individual passionate about the hospitality industry and adept at remote communication tools.

Key Responsibilities

• Provide exceptional customer support via phone, email, and chat to clients and guests.
• Assist users with inquiries related to bookings, services, and platform usage.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to identify and address recurring customer issues.
• Contribute to the development of support documentation and FAQs.

Requirements

• Proven experience in a customer support role, preferably within the hospitality sector.
• Excellent written and verbal communication skills in English.
• Proficiency in using customer relationship management (CRM) software.
• Strong problem-solving abilities and a patient, empathetic demeanor.
• Ability to work independently and manage time effectively in a remote environment.
• Comfortable using various remote collaboration and communication tools.

Benefits

• Competitive salary and performance bonuses.
• Fully remote work arrangement offering flexibility.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Opportunities for professional development and remote training.