Remote Hospitality Tech Support Pro

Placements24; Soweto; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Remote work stipend

Health, dental & vision insurance

Flexible working hours

Training and certification in hosp. IT

Fully remote role

Job summary

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to provide exceptional remote assistance for a diverse portfolio of hospitality clients. You will troubleshoot issues, guide clients through hospitality software, and ensure smooth operations from anywhere.

This fully remote role offers flexible hours, a remote work stipend, and opportunities for training in hospitality technology. Join a team supporting clients worldwide from your home base.

Qualifications

• Experience in customer support or technical support in hospitality tech.
• Strong understanding of hospitality software like PMS and POS systems.
• Excellent communication and problem-solving skills.
• Comfort with remote work and self-management.

Responsibilities

• Provide remote technical support and troubleshooting for hospitality software and platforms.
• Respond to client inquiries via phone, email, and chat with timely solutions.
• Guide clients through system setup, configuration, and user training sessions.
• Document support interactions, resolutions and knowledge base articles.
• Identify recurring issues and provide feedback for product improvements.
• Maintain high client satisfaction through professional remote support.

Skills

Remote support tools

Customer support

Technical troubleshooting

Hospitality software knowledge

Communication skills

Time management

Empathy

Tools

PMS software

POS systems

Zendesk/CRM

Job description

Placements24 is seeking a dedicated Remote Hospitality Support Specialist to provide exceptional remote assistance for a diverse portfolio of hospitality clients. You will troubleshoot issues, guide clients through hospitality software, and ensure smooth operations from anywhere.

This fully remote role offers flexible hours, a remote work stipend, and opportunities for training in hospitality technology. Join a team supporting clients worldwide from your home base.