Remote Hospitality Guest Services Specialist

Placements24; Kempton Park; Remote; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Fully remote work

Training opportunities

Competitive salary and incentives

Job summary

Placements24 is seeking a dedicated Remote Customer Service Representative to join its virtual hospitality support team. You will be the first point of contact for guests, handling bookings, inquiries, and issue resolution via phone, email, and chat from a fully remote setup.

The ideal candidate has prior customer service experience, preferably in hospitality or travel, excellent written and spoken English, and the ability to work independently with a reliable internet connection and a quiet

Qualifications

• Experience in customer service, preferably hospitality or travel.
• Excellent written and verbal communication skills.
• Ability to work independently in a remote setting.

Responsibilities

• Respond to guest inquiries and bookings across phone, email, and chat.
• Troubleshoot issues to resolve guest concerns promptly and empathetically.
• Maintain accurate guest records in the CRM system.
• Collaborate with internal teams to ensure high service standards.
• Attend to urgent requests and follow up for timely resolution.

Skills

Customer service

Communication skills

CRM software

Remote work capable

Tools

CRM software

Email/chat tools

Job description

Placements24 is seeking a dedicated Remote Customer Service Representative to join its virtual hospitality support team. You will be the first point of contact for guests, handling bookings, inquiries, and issue resolution via phone, email, and chat from a fully remote setup.

The ideal candidate has prior customer service experience, preferably in hospitality or travel, excellent written and spoken English, and the ability to work independently with a reliable internet connection and a quiet