Remote Hospitality Support Specialist for Travel & Booking

Placements24; Mossel Bay; Hybrid; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Training & development

Career advancement

Remote work flexibility

Job summary

Placements24 is seeking a remote Customer Support Specialist for a fast-growing global hospitality platform. You will be the main contact for customers, handling inquiries by phone, email, and chat and guiding them through bookings and travel services.

Join a forward-thinking team delivering exceptional service from home, with training, ongoing support, and opportunities for career advancement in an international business.

Qualifications

• Previous experience in customer service, preferably within Hospitality & Tourism or related field.
• Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
• Stable internet connection and a dedicated, quiet workspace suitable for remote work.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.

Responsibilities

• Respond to customer inquiries and resolve issues via phone, email, and live chat in a timely and professional manner.
• Provide detailed information about travel bookings, accommodations, and related services.
• Troubleshoot and resolve technical issues related to the booking platform.
• Assist customers with modifications, cancellations, and payment inquiries.
• Escalate complex issues to appropriate internal teams for resolution.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Gather customer feedback and provide insights to improve service offerings and the customer experience.
• Stay up-to-date on product knowledge and industry trends within Hospitality & Tourism.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Contribute to a positive and supportive remote team environment.

Skills

Customer service excellence

Hospitality & Tourism knowledge

Excellent communication

Problem-solving

CRM software proficiency

Remote work readiness

Tools

CRM systems

Support software

Job description

Placements24 is seeking a remote Customer Support Specialist for a fast-growing global hospitality platform. You will be the main contact for customers, handling inquiries by phone, email, and chat and guiding them through bookings and travel services.

Join a forward-thinking team delivering exceptional service from home, with training, ongoing support, and opportunities for career advancement in an international business.