Remote Guest Experience Leader — SA-Based

Placements24; Centurion; Hybrid; ZAR 600.000 - 900.000; Vollzeit

Benefits dieser Stelle

Competitive salary + incentives

Flexible remote schedule

Health, dental, vision insurance

Professional growth opportunities

Collaborative remote culture

Access to online training

Zusammenfassung

Placements24 is seeking a Remote Guest Experience Lead for a forward-thinking hospitality group. You will spearhead customer satisfaction initiatives across a diverse portfolio, defining strategies to enhance guest loyalty and streamline feedback while maintaining service quality in a remote-first model.

You will lead a remote team of guest relations specialists, collaborate with Marketing, Operations and Front Desk, and monitor guest satisfaction metrics to deliver actionable insights to senior

Qualifikationen

• Bachelor's degree in Hospitality, Marketing or Communications.
• Minimum 5 years in guest relations or customer experience roles.
• Proven experience leading remote teams.
• Excellent communication, interpersonal and problem-solving skills.

Aufgaben

• Develop and execute strategies to elevate guest experience across service touchpoints.
• Lead and mentor a remote team of guest relations specialists.
• Design and implement digital feedback collection systems and analyze data.
• Maintain service standards and best practices for online and offline interactions.
• Identify potential issues and implement proactive solutions.
• Collaborate with Marketing, Operations and Front Desk to ensure cohesive journeys.
• Manage online reputation and social media engagement related to feedback.
• Train remote staff on customer service techniques and brand values.
• Monitor guest experience trends and propose innovative approaches.
• Report key satisfaction metrics with actionable insights to senior management.

Kenntnisse

Remote team leadership

Communication

Analytical skills

Problem solving

Data interpretation

Ausbildung

Bachelor's degree in Hospitality, Marketing, or Communications

Tools

CRM software

Customer feedback platforms

Digital communication tools

Jobbeschreibung

Placements24 is seeking a Remote Guest Experience Lead for a forward-thinking hospitality group. You will spearhead customer satisfaction initiatives across a diverse portfolio, defining strategies to enhance guest loyalty and streamline feedback while maintaining service quality in a remote-first model.

You will lead a remote team of guest relations specialists, collaborate with Marketing, Operations and Front Desk, and monitor guest satisfaction metrics to deliver actionable insights to senior