Remote Guest Experience Advocate

Placements24; Gauteng; Hybrid; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Fully remote work

Online training and development

Company-provided equipment

Global hospitality team

Job summary

Placements24 is seeking a Remote Guest Relations Specialist to support guests worldwide. You will be the primary contact, ensuring professional service, resolving inquiries, and building strong guest relationships in a fully remote, globally connected team environment.

Responsibilities include addressing inquiries, resolving issues with empathy, and contributing to loyalty initiatives. A home-office setup and reliable internet are required to succeed in this remote role.

Qualifications

• Proven customer service experience in hospitality or related field.
• Excellent written and verbal communication in English.
• Strong problem-solving and customer-centric mindset.
• Proficient with CRM software and remote communication tools.
• Able to work independently and manage time effectively in a remote setting.

Responsibilities

• Respond to guest inquiries via email, chat, and phone with accurate information.
• Resolve complaints with empathy and efficiency for satisfactory resolutions.
• Proactively gather guest feedback and identify service-improvement areas.
• Maintain detailed records of guest interactions in the CRM system.
• Collaborate with other departments to ensure seamless guest experience.
• Assist in developing and implementing guest loyalty programs.

Skills

Customer service

English communication

Problem solving

Time management

Independent worker

Remote work familiarity

Tools

CRM software

Remote collaboration tools

Job description

Placements24 is seeking a Remote Guest Relations Specialist to support guests worldwide. You will be the primary contact, ensuring professional service, resolving inquiries, and building strong guest relationships in a fully remote, globally connected team environment.

Responsibilities include addressing inquiries, resolving issues with empathy, and contributing to loyalty initiatives. A home-office setup and reliable internet are required to succeed in this remote role.