Remote Guest Experience Manager

Placements24; Pietermaritzburg; Hybrid; ZAR 420,000 - 660,000; Full time

Benefits offered by this job

Competitive salary package

Flexible working hours

Professional development

Remote work tools

Collaborative virtual team

Job summary

Placements24 is seeking an experienced Remote Guest Relations Manager to oversee guest satisfaction and remote operations across virtual hospitality services. You will lead a remote team, resolve escalated issues, and drive improvements to guest journeys from booking to post-stay.

The role requires strong digital communication, CRM proficiency, and a customer-centric mindset, within a remote-first environment. This is a dynamic, growth-focused opportunity to shape remote hospitality support.

Qualifications

• Experience as a Guest Relations Manager or similar in hospitality.
• Strong communication and problem-solving abilities in digital environments.
• Bachelor's degree in Hospitality Management or related field preferred.

Responsibilities

• Develop and implement online guest relations strategies to ensure satisfaction.
• Manage and respond to guest inquiries, feedback, and complaints across digital channels.
• Train and supervise a remote guest relations team for service excellence.
• Analyze guest feedback to identify trends and improvement areas.
• Collaborate with marketing and operations for consistent brand messaging.
• Handle escalated guest issues with professionalism and first-contact resolution.

Skills

Communication skills

Problem-solving

Remote team management

Customer service

Education

Bachelor's degree in Hospitality Management

Tools

CRM software

Online communication platforms

Job description

Placements24 is seeking an experienced Remote Guest Relations Manager to oversee guest satisfaction and remote operations across virtual hospitality services. You will lead a remote team, resolve escalated issues, and drive improvements to guest journeys from booking to post-stay.

The role requires strong digital communication, CRM proficiency, and a customer-centric mindset, within a remote-first environment. This is a dynamic, growth-focused opportunity to shape remote hospitality support.