Remote Guest Success Specialist

Placements24; Sandton; Hybrid; ZAR 670,000 - 1,022,000; Full time

Benefits offered by this job

Remote-friendly environment

Performance bonuses

Health and wellness benefits

Professional growth opportunities

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to join its fully remote team, serving guests globally with outstanding support and ensuring a seamless experience. You will be the primary contact, leveraging strong communication, empathy, and problem-solving in a remote-first culture.

The role requires excellent English communication, independence, and a reliable home office setup. You will handle inquiries via email, chat, and phone and maintain CRM records to drive continuous

Qualifications

• Proven experience in customer service, hospitality, or a related guest-facing role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated home office setup.

Responsibilities

• Respond to guest inquiries and requests via email, chat, and phone in a timely and professional manner.
• Provide information about services, amenities, and local attractions.
• Assist guests with booking modifications, cancellations, and issue resolution.
• Proactively identify potential guest issues and implement solutions to ensure satisfaction.
• Gather guest feedback and report trends to the management team for service improvement.
• Maintain accurate records of guest interactions and transactions in the CRM system.

Skills

Customer service

Communication

Problem solving

Time management

Remote work

Tools

CRM software

Job description

Placements24 is seeking a Remote Guest Experience Specialist to join its fully remote team, serving guests globally with outstanding support and ensuring a seamless experience. You will be the primary contact, leveraging strong communication, empathy, and problem-solving in a remote-first culture.

The role requires excellent English communication, independence, and a reliable home office setup. You will handle inquiries via email, chat, and phone and maintain CRM records to drive continuous