Remote Guest Experience Specialist

Placements24; Sandton; Hybrid; ZAR 670,000 - 1,022,000; Full time

Benefits offered by this job

Remote-friendly environment

Performance bonuses

Health and wellness benefits

Professional growth opportunities

Job summary

Placements24 is seeking a Remote Guest Experience Specialist to join its fully remote team, serving guests globally with outstanding support and ensuring a seamless experience. You will be the primary contact, leveraging strong communication, empathy, and problem-solving in a remote-first culture.

The role requires excellent English communication, independence, and a reliable home office setup. You will handle inquiries via email, chat, and phone and maintain CRM records to drive continuous

Qualifications

• Proven experience in customer service, hospitality, or a related guest-facing role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated home office setup.

Responsibilities

• Respond to guest inquiries and requests via email, chat, and phone in a timely and professional manner.
• Provide information about services, amenities, and local attractions.
• Assist guests with booking modifications, cancellations, and issue resolution.
• Proactively identify potential guest issues and implement solutions to ensure satisfaction.
• Gather guest feedback and report trends to the management team for service improvement.
• Maintain accurate records of guest interactions and transactions in the CRM system.

Skills

Customer service

Communication

Problem solving

Time management

Remote work

Tools

CRM software

Job description

About the Role

Our client is looking for an exceptional Remote Guest Experience Specialist to join their fully remote team, supporting guests from anywhere. You will be the primary point of contact for guests, providing outstanding support and ensuring a seamless and positive experience throughout their journey. This role requires excellent communication skills, empathy, and a proactive approach to problem-solving. You will leverage various digital communication channels to assist guests, troubleshoot issues, and act as a brand ambassador, working within a supportive and flexible remote-first culture.

Key Responsibilities

• Respond to guest inquiries and requests via email, chat, and phone in a timely and professional manner.
• Provide information about services, amenities, and local attractions.
• Assist guests with booking modifications, cancellations, and issue resolution.
• Proactively identify potential guest issues and implement solutions to ensure satisfaction.
• Gather guest feedback and report trends to the management team for service improvement.
• Maintain accurate records of guest interactions and transactions in the CRM system.

Requirements

• Proven experience in customer service, hospitality, or a related guest-facing role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated home office setup.

Benefits

• Competitive salary package with performance bonuses.
• Fully remote work arrangement, offering unparalleled flexibility.
• Opportunities for professional growth and development within a growing company.
• Health and wellness benefits.
• A collaborative and inclusive remote team culture.