Global Remote Guest Experience Specialist

Placements24; Richards Bay; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Health and wellness benefits

Career advancement opportunities

Online training resources

Job summary

Placements24 is seeking a Remote Guest Relations Specialist to join a global team supporting operations from Richards Bay. You will respond to guest inquiries via email, chat, and phone, resolve issues, and provide information on services, amenities, and local attractions.

The role emphasizes empathetic communication, independence in a remote setting, and collaboration with internal teams. A reliable home office setup and strong CRM skills are essential, along with a passion for delivering

Qualifications

• Experience in customer service, hospitality, or a guest-facing role.
• Excellent written and verbal communication with a friendly tone.
• Proficiency with CRM software and other support tools.
• Empathetic, patient problem-solver with time-management skills.

Responsibilities

• Respond promptly to guest inquiries via email, chat, and phone.
• Resolve guest issues to ensure satisfaction and loyalty.
• Provide information about services, amenities, and local attractions.
• Maintain accurate records of guest interactions in the CRM system.
• Identify opportunities to enhance guest experiences and personalize service.
• Collaborate with internal teams to address complex guest needs.

Skills

Customer service

Hospitality

Communication skills

CRM software

Problem solving

Remote work

Time management

Home office setup

Internet connectivity

Tools

CRM software

Job description

Placements24 is seeking a Remote Guest Relations Specialist to join a global team supporting operations from Richards Bay. You will respond to guest inquiries via email, chat, and phone, resolve issues, and provide information on services, amenities, and local attractions.

The role emphasizes empathetic communication, independence in a remote setting, and collaboration with internal teams. A reliable home office setup and strong CRM skills are essential, along with a passion for delivering