Remote Guest Experience Specialist

Placements24; Klerksdorp; Hybrid; ZAR 201,000 - 312,000; Full time

Benefits offered by this job

Remote work

Home office stipend

Health insurance

Training & development

Job summary

Placements24 is seeking a Remote Customer Support Specialist to join their virtual hospitality team. You will be the first point of contact for guests and partners, handling inquiries, bookings, and issues with a friendly, professional demeanor.

The role requires excellent English communication, problem-solving, and the ability to work independently in a remote setting. You’ll contribute to customer loyalty through timely, accurate records and proactive service.

Qualifications

• Proven experience in customer service, preferably within the hospitality or travel industry.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with CRM software and standard office applications.
• Ability to work independently in a remote setting, managing time effectively.
• A patient, empathetic, and customer-centric approach.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with bookings, modifications, cancellations, and general information related to hospitality services.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Provide feedback to management on customer service trends and product improvements.
• Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

Skills

Customer service

English proficiency

Active listening

Problem-solving

Remote work

Tools

CRM software

Office apps

Job description

Placements24 is seeking a Remote Customer Support Specialist to join their virtual hospitality team. You will be the first point of contact for guests and partners, handling inquiries, bookings, and issues with a friendly, professional demeanor.

The role requires excellent English communication, problem-solving, and the ability to work independently in a remote setting. You’ll contribute to customer loyalty through timely, accurate records and proactive service.