Remote Dispatch and Operations Specialist

Placements24; Sandton; Hybrid; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Fully remote work

Provident fund

Remote work tools provided

Virtual team-building

Flexible hours

Job summary

Placements24 is seeking a highly organized Remote Dispatch and Operations Specialist for a national logistics provider. This fully remote role coordinates driver activities, dispatch operations, and the flow of goods across networks from anywhere in SA.

You will engage with drivers, clients and internal teams, monitor progress in real time, use dispatch software and telematics, and drive efficiency while upholding safety and service standards.

Qualifications

• Experience in dispatch, logistics, or transport coordination in a similar role.
• Excellent communication, interpersonal and customer service skills.
• Proficiency with dispatch and logistics management software.
• Ability to work autonomously and manage time effectively from a remote setting.
• Attention to detail and accuracy in data handling.

Responsibilities

• Manage and optimize dispatch schedules for a fleet of drivers across locations.
• Monitor real-time delivery progress and address delays or issues promptly.
• Communicate with drivers, clients, and internal teams via digital platforms.
• Process and manage transportation documentation and data entry accurately.
• Analyze operational data to identify efficiency and cost-improvement opportunities.
• Respond to customer inquiries and resolve logistical concerns remotely.
• Ensure adherence to company policies, safety regulations, and delivery timelines.
• Use dispatch software and telematics to track and manage fleet operations.
• Collaborate with operations to develop and implement logistical strategies.
• Gently maintain high service quality and customer satisfaction.

Skills

Dispatch/logistics coordination

Communication skills

Customer service

Autonomy / self-motivation

Attention to detail

Problem-solving

Time management

Tools

Dispatch software

Telematics systems

GPS tracking

Job description

About the Role

Our client, a forward-thinking national logistics provider, is looking for a highly organized and self-motivated Remote Dispatch and Operations Specialist to join their expanding team. This role is **fully remote**, meaning you can work from anywhere in South Africa. You will be responsible for coordinating driver activities, managing dispatch operations, and ensuring the smooth flow of goods across various distribution networks. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and the ability to manage complex logistical challenges from a remote setting. This is an exceptional opportunity to be part of a digitally driven organization that prioritizes efficiency and employee well-being, offering the flexibility of a remote-first work environment. You will be the virtual link between our fleet and our clients, ensuring operational excellence.

Key Responsibilities

• Manage and optimize dispatch schedules for a fleet of drivers across various locations.
• Monitor real-time delivery progress and proactively address any potential delays or issues.
• Communicate effectively with drivers, clients, and internal teams via digital platforms.
• Process and manage transportation documentation and data entry accurately.
• Analyze operational data to identify areas for improvement in efficiency and cost reduction.
• Respond promptly to customer inquiries and resolve logistical concerns remotely.
• Ensure adherence to all company policies, safety regulations, and delivery timelines.
• Utilize dispatch software and telematics systems to track and manage fleet operations.
• Collaborate with the operations team to develop and implement effective logistical strategies.
• Maintain a high level of service quality and customer satisfaction.

Requirements

• Proven experience in dispatch, logistics, transportation coordination, or a similar operational role.
• Excellent communication, interpersonal, and customer service skills.
• Strong proficiency in using dispatch and logistics management software.
• Ability to work autonomously and manage time effectively in a remote setting.
• High level of attention to detail and accuracy in data handling.
• Problem-solving skills and the ability to think critically under pressure.
• Reliable high-speed internet connection and a dedicated home office space.
• Familiarity with **Gauteng** logistics networks and national transport procedures is advantageous.
• Experience with telematics and GPS tracking systems.
• A proactive and adaptable mindset to manage a dynamic workload.

Benefits

• Competitive annual salary of R per annum .
• Fully remote working arrangement, offering unparalleled flexibility.
• Opportunities for remote professional development.
• Contribution to a provident fund.
• Provision of necessary software licenses and remote work tools.
• Access to virtual team-building activities and events.
• Supportive virtual management team.
• Flexible working hours within operational needs.