Remote-First B2B Tech Sales Specialist – East London

Placements24; East London; À distance; ZAR 180 000 - 300 000; Plein temps

Résumé du poste

Placements24 is expanding its remote retail team and seeks a motivated Remote Retail Sales Specialist to drive online sales and deliver excellent customer service to clients nationwide in South Africa.

You will guide customers through their purchasing journey, leveraging e-commerce best practices and persuasive communication to maximize conversions and customer satisfaction. This role offers full remote work from anywhere in SA and a dynamic virtual team environment.

Responsabilités

• Engage with potential customers via digital channels to understand needs and recommend products
• Drive online sales conversions with product knowledge and sales techniques
• Process customer orders accurately through the e-commerce platform
• Address inquiries, issues, and concerns promptly to ensure satisfaction
• Build and maintain customer relationships to foster loyalty and repeat business
• Stay updated with product knowledge, promotions, and industry trends
• Collaborate with marketing to provide feedback on customer needs and market insights
• Aim to exceed individual sales targets and contribute to team goals

Description du poste

About the Role

Our client is expanding its digital footprint and is looking for a highly motivated and customer-focused Remote Retail Sales Specialist to join our dynamic virtual team. This role is critical in driving online sales and providing exceptional customer service to clients nationwide, operating entirely from a remote location. You will be the primary point of contact for customers interested in our diverse range of retail products, guiding them through their purchasing journey and ensuring a seamless online shopping experience. We are seeking an individual with a passion for sales, a knack for building rapport with customers virtually, and a strong understanding of e-commerce best practices. This fully remote position offers the flexibility to work from anywhere in South Africa, contributing to our innovative approach to retail.

Key Responsibilities

• Engage with potential customers via digital channels (chat, email, video calls) to understand their needs and recommend suitable products.
• Drive online sales conversions by providing expert product knowledge and persuasive sales techniques.
• Process customer orders accurately and efficiently through our e-commerce platform.
• Address customer inquiries, issues, and concerns promptly and professionally, ensuring high levels of satisfaction.
• Build and maintain strong customer relationships to foster loyalty and encourage repeat business.
• Stay up-to-date with product knowledge, promotional offers, and industry trends.
• Collaborate with the marketing team to provide feedback on customer needs and market insights.
• Achieve and exceed individual sales targets and contribute